FAQ
Find out everything you need to know at a glance!
Our FAQ is your guide to answering all your questions. Find clear, concise answers to your most frequently asked questions here”.
Order on the website
You can order by telephone on +33 (0)6 45 58 71 44
Just like a traditional website, you can order directly from our website. Payment by credit card is secure. Once your order has been validated, you will receive a confirmation e-mail. And your parcel will be sent as quickly as possible.
Delivery in France takes between 3 and 5 working days from the date of your order. There may be longer delays during the Christmas and New Year period. Delivery is free for orders over €59.
To track your order, simply enter the tracking number you received in the shipment confirmation or tracking email. You can click directly on the link to go to the parcel tracking page.
For delivery by post: https://www.laposte.fr/professionnel/outils/suivre-vos-envois
For delivery with Mondial Relay: https://www.mondialrelay.fr/suivi-de-colis/
If you have a problem with your order (delivery, error, etc.), you can contact us by e-mail at boutique@lavande-bio.fr or by telephone from Monday to Friday between 9am and 6pm on 06 45 58 71 44.
For delivery by post: https://www.laposte.fr/professionnel/outils/suivre-vos-envois
For delivery with Mondial Relay: https://www.mondialrelay.fr/suivi-de-colis/
Rest assured, if you are not happy with all or part of your order, you have a 14-day cooling-off period following receipt of the products and gift cards.
Products delivered in good condition may be returned. The products must be presented in their original unused packaging, including any gifts sent with the order.
If ever, despite all our efforts to pack your parcels as well as possible, your products are broken, don't panic. You can contact us by e-mail at boutique@lavande-bio.fr or by telephone Monday to Friday from 9am to 6pm on 06 45 58 71 44.
If ever there is a small error when you enter your address. You can contact us as soon as possible by e-mail at boutique@lavande-bio.fr or by telephone Monday to Friday from 9am to 6pm on 06 45 58 71 44.
The choice of delivery cannot be changed after your order has been validated.
Lavender essential oil
Although lavender essential oil is often considered to be gentle and beneficial, it is important to take precautions when using it on babies and children. Essential oils are concentrated substances extracted from plants, and can be powerful even in small quantities.
Age: Children under 6 are more sensitive, and it is recommended that essential oils not be used on children under 6, except under the supervision of a health professional.
Dilution: If you choose to use lavender essential oil, make sure you dilute it properly in a carrier oil (such as sweet almond or jojoba oil) before applying it to the baby's or child's skin. The recommended dilution is generally one drop of essential oil in one tablespoon of carrier oil.
Route of administration: Avoid applying essential oils directly to the face, especially near the eyes, nose and mouth. You can opt for a light diffusion in the room or a diluted skin application to specific areas.
Observation: Keep a close eye on the child's reaction. If you experience any signs of skin irritation, breathing difficulties or other adverse reactions, discontinue use immediately and consult your healthcare professional.
Medical advice: Before using essential oils on babies or children, it is always advisable to consult a health professional, especially if the child has a history of skin problems, allergies or other medical conditions.
In summary, although lavender essential oil can be used safely on babies and children when diluted correctly and used with caution, it is always best to consult a healthcare professional before starting any use of essential oils, especially on infants.
Our essential oils are made by us in Valensole, respecting the environment and the rules of organic farming.
None of our products are tested on animals.
Before applying lavender oil to a large area of your skin, apply a small diluted amount to a small area of skin and observe any reaction over the next 24 hours.
Lavender or lavandin essential oil can be applied undiluted to the skin. If you prefer, it can be diluted in vegetable oils. (Coconut oil, sweet almond oil, olive oil...).
It is not recommended to use essential oil during pregnancy. If in doubt, do not hesitate to consult a health professional.
Both lavender essential oil and lavender seeds are safe for adults to eat.
CAUTION: Lavandin essential oil and lavandin seeds are not edible.
Lavandin essential oil
Lavandin is a plant in the same family as lavender, but with slightly different properties. Lavandin essential oils are sometimes used for similar purposes to lavender, but it is important to note that lavandin has a distinct chemical composition and can be stronger than lavender.
Age: Children under 6 are more sensitive, and it is recommended that essential oils not be used on children under 6, except under the supervision of a health professional.
Dilution: If you choose to use lavandin essential oil, make sure you dilute it properly in a carrier oil (such as sweet almond or jojoba oil) before applying it to the baby's or child's skin. The recommended dilution is generally one drop of essential oil in one tablespoon of carrier oil.
Route of administration: Avoid applying essential oils directly to the face, especially near the eyes, nose and mouth. You can opt for a light diffusion in the room or a diluted skin application to specific areas.
Observation: Keep a close eye on the child's reaction. If you experience any signs of skin irritation, breathing difficulties or other adverse reactions, discontinue use immediately and consult your healthcare professional.
Medical advice: Before using essential oils on babies or children, it is always advisable to consult a health professional, especially if the child has a history of skin problems, allergies or other medical conditions.
Caution is still advised, and it is always advisable to consult a health professional before using essential oils on young children.
Our essential oils are made by us in Valensole, respecting the environment and the rules of organic farming.
None of our products are tested on animals.
Lavender and lavandin essential oils are not recommended before the age of 6.
Before applying lavender oil to a large area of your skin, apply a small diluted amount to a small area of skin and observe any reaction over the next 24 hours.
If you have any concerns about using lavandin oil on sensitive skin, it may be wise to consult a healthcare professional, especially if you have a history of skin allergies or other dermatological problems.
If you have any concerns about using lavender oil on sensitive skin, it may be wise to consult a healthcare professional, especially if you have a history of skin allergies or other dermatological problems.
Lavender or lavandin essential oil can be applied undiluted to the skin. If you prefer, it can be diluted in vegetable oils. (Coconut oil, sweet almond oil, olive oil...).
It is not recommended to use essential oil during pregnancy. If in doubt, do not hesitate to consult a health professional.
CAUTION: Lavandin essential oil and lavandin seeds are not edible.
Both lavender essential oil and lavender seeds are safe for adults to eat.
Soap
Our solid soaps are made with just three ingredients for the plain ones and four ingredients for those with essential oils or honey.
The main ingredients are cold-saponified organic olive oil, which makes up 77% of the soap, water and organic honey or organic essential oil.
They are 9% overfat.
Our soaps are made in France by SAVON ARTHUR, who use our products to make our entire range of cosmetics. We chose to work with them because they are a company with a strong commitment to the environment, and we share the same values.
This soap is really suitable for all skin types, as it is made using only organic ingredients, without any additives or chemicals. What's more, cold saponification may take longer, but it offers all the benefits and properties of the ingredients.
Our soaps are 100% natural.
Solid soap never goes out of date, it dries out over time, which is quite beneficial.
Our soaps are made exclusively from certified organic produce and the finished products are certified by Nature et Progrès, a label that is much stricter than other cosmetics labels.
When choosing a soap for your child, look for products labelled as hypoallergenic and free from harsh chemicals.
This is true of our soaps, which are made using only organic ingredients, with no additives or chemicals.
The ecological footprint is minimal, as the composition of the soaps means that no chemical residues will end up in waste water. What's more, our soaps are handmade in France in a way that respects nature, by a company just as committed as we are.
Liquid soap
Our liquid soaps are made with just four ingredients for the plain ones and five ingredients for those with essential oils or honey.
The ingredients are cold-saponified organic olive oil and organic sunflower oil, water and organic honey or organic essential oil.
They are 8% overfat.
Our soaps are made in France by SAVON ARTHUR, who use our products to make our entire range of cosmetics. We chose to work with them because they are a company with a strong commitment to the environment, and we share the same values.
This soap is really suitable for all skin types, as it is made using only organic ingredients, without any additives or chemicals. What's more, cold saponification may take longer, but it offers all the benefits and properties of the ingredients.
Our soaps are 100% natural.
By law, our liquid soaps can be consumed 18 months after opening, but in reality they do not expire and retain all their benefits.
When choosing a soap for your child, look for products labelled as hypoallergenic and free from harsh chemicals.
This is true of our soaps, which are made using only organic ingredients, with no additives or chemicals.
.
Our soaps are made exclusively from certified organic produce and the finished products are certified by Nature et Progrès, a label that is much stricter than other cosmetics labels.
The ecological footprint is minimal, as the composition of the soaps means that no chemical residues will end up in waste water. What's more, our soaps are handmade in France in a way that respects nature, by a company just as committed as we are.
Detergent
Our detergent is made from just 4 ingredients: organic sunflower oil with saponified soda crystals, water and our organic lavender essential oil.
Our washing powder is made in France by SAVON ARTHUR, who use our products to make our entire cosmetics range. We chose to work with them because they are a company with a strong commitment to the environment and we share the same values.
Our detergent is highly concentrated, so doses will vary depending on the hardness of your water, but as a general rule we recommend 4ml per kilo of washing (20ml for a 5kg machine).
This dosage can be adapted to suit your individual needs. We advise you to try with the minimum and adjust if necessary.
This detergent is suitable for all types of fabric.
Our washing powder is scented with our lavender essential oil. We don't use synthetic fragrances, which gives you the real scent of lavender and is less likely to cling to your clothes.
If you prefer something more neutral, we also offer natural soap shavings so you can make your own washing powder and add the fragrance of your choice.
Yes, it is effective at all temperatures.
Yes, all the ingredients are certified organic and the finished product is certified by the Nature et Progrès label, the strictest for processed products.
Yes, it is made exclusively from organic products.
The packaging is also recyclable.
Yes, I'd go even further. Our detergent is recommended for children and sensitive skin thanks to its composition of just 4 ingredients.
Yes, of course, we recommend using it without adding anything, as it already contains lavandin essential oil, which acts as a softener.
The ecological footprint is minimal, as its composition contains no chemical residues that will end up in waste water. Our detergents contain much less water than conventional detergents, which will reduce the carbon footprint with less packaging consumed and therefore less volume transported.
Our detergent is imperishable.
Lavender flowers
We grow our own lavender flowers in Valensole using organic methods.
Yes, they are certified organic in France.
Yes, lavender flowers are edible, either as an infusion for their properties or just for the taste in culinary preparations.
Lavender flowers should be stored in a closed container to prevent them drying out prematurely.
Yes, you'll find the same medicinal properties as our essential oils (soothing, calming, anti-stress).
Lavender flowers
Our lavandin flowers are produced by us in Valensole using organic methods.
Yes, they are certified organic in France.
No, lavandin flowers are not edible, they're the flowers we use to make the perfumed sachets in our wardrobes.
Once in the sachet, there is no precise date. The fragrance will last for several years and we invite you to squeeze your sachets to bring out the scent. We recommend that you renew the sachet if it no longer releases any fragrance, on average every 3 years.
Yes, the scent of lavender will scare moths and other insects away from your cupboards.
Lavender hydrolats
Lavender hydrosol or lavender floral water is the water we used to distil our lavender essential oil.
This water is distilled, so it is demineralised and contains residual lavender essential oil.
Lavender hydrosol has a purifying effect, cleansing and softening the skin and hair?
Revitalising, it reduces minor skin imperfections.
Lavender hydrosol is also soothing and antiseptic.
To reap the benefits of lavender hydrosol, cleanse your skin before drying it thoroughly. Apply the hydrolate to your skin using a cotton pad, morning and/or evening before your moisturiser.
Our hydrolats are made by us in Valensole with respect for the environment and the rules of organic farming.
Yes, you can spray our product on your scalp every morning to refresh and lighten the roots. You can also spray your roots and the back of your neck after a sports session.
Yes, this is one of its recognised properties.
Yes, but we recommend using lavandin hydrosol for this type of use, as it has a stronger scent.
To preserve the properties of hydrolats, it is important to keep them in a cool, dry place, away from heat, humidity and light. After opening, we therefore recommend that you keep them in the fridge to benefit from a cool, dark environment.
Shelf life is 12 months after opening.
Yes, all our hydrolats, like the rest of our production, are certified organic.
The variety of lavender used to produce this hydrosol is lavender angustifolia, commonly known as fine lavender, true lavender or common lavender.
Lavandin hydrolats
Lavandin hydrolate or lavandin floral water is the water we use to distil our lavandin essential oil.
Lavandin hydrolate soothes both the mind and the skin. It can calm both young and old against the stresses of everyday life. It relieves bites, sunburn and muscle fatigue.
Used topically, it helps to soothe minor burns, reduce inflammation caused by insect bites and treat fungal infections of the skin.
Yes, but we suggest you choose lavender hydrosol, which is better suited to this type of use because its properties are more closely matched.
Yes, this is one of its main uses for replacing water in all your steam engines.
Our hydrolats are made by us in Valensole with respect for the environment and the rules of organic farming.
To preserve the properties of hydrolats, it is important to keep them in a cool, dry place, away from heat, humidity and light. After opening, we therefore recommend that you keep them in the fridge to benefit from a cool, dark environment.
Shelf life is 12 months after opening.
Yes, all our hydrolats, like the rest of our production, are certified organic.
Lavender honey
Our lavender honey is produced by us directly in our fields on the Plateau de Valensole in the Alpes de Haute Provence.
Lavender honey is a single-flower honey made essentially from lavender or lavandin nectar.
Yes, of course.
It is a natural anti-rheumatic, antispasmodic, antiseptic and anti-inflammatory product. It soothes coughs and helps to treat bronchitis, angina, flu, infected wounds, high blood pressure, etc. Lavender honey is also effective in combating insomnia.
Yes, like all honeys, it should not be given to infants under one year of age.
The legal period is 3 years, but in reality the honey we produce is a product that will last forever.
Garrigue honey
We produce our garrigue honey in the Alpes de Haute Provence department.
Garrigue honey is made from spring flowers. It is essentially composed of thyme flowers and other wild aromatic plants from our region (savory, rosemary, wild lavender, etc.).
You'll also find oak honeydew inside, which will give it a fairly strong flavour.
Yes, of course.
The properties of garrigue honey are quite similar to those of thyme honey, as this is the plant most commonly found.
Antiseptic: it relieves sore throats and coughs and fights infectious diseases.
Yes, like all honeys, it should not be given to infants under one year of age.
The legal period is 3 years, but in reality the honey we produce is a product that will last forever.
Olive oil
We produce our own olive oil on the Plateau de Valensole in the Alpes de Haute Provence.
Yes, it is certified organic in France.
Olive oil burns at a lower temperature than other cooking oils, but that's all we use at home, it's part of our Mediterranean gastronomic culture.
Extra virgin olive oil has exceptional moisturising and nourishing properties for the skin on the face and body. Its high content of vitamins A and E, as well as D and K, makes it ideal for protecting (especially in winter) and nourishing even the most sensitive skin.
According to the law, olive oil can be kept for two years after harvesting, but in reality it will lose its ardour but will still be consumable without any problem.